Company identity
Cancellation & Refund Policy
Effective and last updated: 21 August 2026
The individual agreement and invoice state the exact cancellation terms for the purchased service. This policy supplies the general rules and does not reduce mandatory consumer rights.
How to cancel or complain
Write to shaakiriy@gmail.com with the client name, proposal or invoice number, reason, relevant evidence and requested resolution. We acknowledge a complete complaint within 3 business days and aim to provide a substantive response within 14 business days.
Before work starts
If we receive cancellation before work or a reserved third-party commitment begins, we refund the amount received less documented non-refundable provider, bank or administrative costs permitted by law.
After work starts
We calculate completed work, accepted milestones, resources already committed and documented non-refundable third-party costs. Any remaining balance is returned. Work already delivered or expressly accepted is not automatically refundable merely because the client changes plans.
Third-party bookings and regulated services
Airlines, hotels, transport operators, government bodies, notaries, licensed partners and other suppliers apply their own cancellation and refund rules. We pass through any recoverable amount after the supplier confirms it and after disclosed non-refundable costs. We do not promise a refund that the independent supplier has lawfully refused.
Method and timing
Approved refunds are normally returned to the original payment source and currency. Processing begins after approval and may take 10 business days plus the bank or provider's processing time. We may request information needed to verify the payer and prevent fraud.
Service not delivered
If we materially fail to deliver the agreed service and do not cure the failure within the contract's cure period, the client may seek the remedy stated in the agreement, including a proportionate refund for the undelivered part, subject to mandatory law.